We are currently seeking Customer Experience Specialists to represent a travel industry leader (Airbnb) connecting people worldwide to enable unique travel experiences.

Your role

• Provide professional, prompt and friendly client support by listening to clients and responding in a way that exceeds their expectations;
• Identify and troubleshoot the issues accordingly using available resources;
• Logging and follow up of Customer Information;
• Responding to enquiries and handling client escalations by telephone and email;
• Having a full understanding of company processes and maintaining contractual obligations

Our offer

• Convenient office location in Barcelona
• Friendly working environment
• a full-time (3 weeks) paid training to have a good start
• Extensive trainings and regular feedback conversations
• Excellent career prospects
• Languages lessons (English and Spanish)
• Working hours day shift: Rotating between 9am and 10pm. (e.g. from 9am to 6pm or from 1pm to 10pm)
• Salary: 16.500 EUR gross per year plus travel vouchers twice per year.
• 24 holidays per year on full time base

Required skills

• Excellent communication skills;
• Excellent negotiation skills;
• Problem solving;
• Sense of responsibility;
• Passionate about travel and world class customer service;
• High level of both written and spoken English and French;
• Available Full-time (39h/week);
• Flexible with working different shift patterns and weekends